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Telehealth Glitches

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6 comments

  • Kimberly Fredericks

    Yes, many folks are.  I sent a message to question it earlier today.  It seems to be happening since an update or shortly after one of the recent updates.  It is quite frustrating.

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  • Nico Vogelsang

    This is consistently happening for me during my sessions as well. I did all the troubleshooting, upgraded my WiFi and reached out to Simple Practice for support, but nothing has changed. Consistently have the red bar, the "internet connection unstable" and a few times get a "reconnecting" signal where client and I are unable to see one another.

     

    Anyone have any tips or advice? This is super frustrating/stressful for both myself and the client!

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  • Dr. Colleen Long

    I am also experiencing this issue-SP needs to address

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  • Cristina Stauffer

    I am having the same problems. Starts with an excellent connection then quickly drops to poor connection quality, and also the "internet connection is unstable message".  My husband works from home in the cyber security industry and we have business grade internet and excellent wireless. He has upgraded my laptop and made various changes which have not resolved this problem either. So frustrating!

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  • Jessica Benenati, LPC

    I am not glad you all are having this issue but I am so glad to read it is not just me.  We too made changes in the home with the Wifi and the strength is excellent but the same thing keeps happening to me!  It did seem to start around the time of the upgrade.  Hopefully they are working on a solution.

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  • Brooke Jean, MA, LPC

    I am having the same problem and am considering dropping this function with SP. Have we heard a response from SP? What is the best way to escalate the issue??

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