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5 comments

  • Niamh Doyle

    I need help on this too!

     

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  • Julie Rosinski

    I am wondering the same.  I had been seeing only telehealth clients during the pandemic but now am starting to give the client a choice.  I want to enable both options so they can choose their preference when scheduling with me.  I'd also like to restrict it in my schedule that I have in-person appointment on MTW, and telehealth only on Th, F

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  • Julie Rosinski

    I got the answer from the helpdesk!

     

     

     
    While each Availability block can only be associated with one location, you can set multiple Availability blocks at the same time. Once a client has booked an appointment at one location, that time slot will no longer appear for the second location. This will prevent double booking.

    To set your Availability for multiple locations locations, follow these steps:

    • Navigate to your Calendar homepage and click the Availability button in the upper right-hand corner of the calendar

    • Click anywhere on the calendar to add a new Availability block

    • Add a title, adjust the start and end times, and set the location for this Availability block

    • If you want to offer multiple services, your active codes will display and you can select the available services for this time block. You can learn more about how to enable your service codes for Online Booking here: How to set up Online Booking.​

    • Click Done.


    You can then add another Availability block at the same time for the second location so that clients have the option to choose which location they book their appointments at. Follow the above steps to create another Availability block and select the second location. This block will appear as a second overlapping block on your Availability calendar.

    When your client logs into the Client Portal to request an appointment, they’ll be given the option to choose a location and select the date and time for the appointment after selecting the correct service:

     

     
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  • Niamh Doyle

    Thanks! 

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  • Ayelette

    Hi everyone,

    Julie, thank you for providing this helpful guidance. This information is exactly right.

    Kristin and Niamh, if you have any additional questions about your Online Booking setup, please feel free to reach out to us directly from your account by clicking the blue question mark > Get Help option on the lower right so that we can take a close look at your specific settings.

    You're also welcome to review these resources for additional information:

    For future reference, the quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests.

    Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. Thank you for acting as resources for each other in the meantime.

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