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Camera isn't working and help desk hasn't come up with a solution yet




  • Kristin Dame

    I am having the same problem. Has not been an issue for the last 6 months, and then yesterday it wouldn't connect on the device I always use. I had to to down load telehealth to another device. Any suggestions welcome.

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  • Ayelette

    Hi Salihah and Kristin,

    I see my colleagues were able to work with you both to resolve this issue and that in both cases it related to the browser or operating system.

    We sincerely apologize for the time it's taken to address this post. Note that the quickest way for you to get in touch with us directly regarding questions with your account or your clients is by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT (learn more here).

    Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. We appreciate you acting as resources for each other in the meantime. 

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