CLIA#'s and Drug Screens

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Jill Gerth

• February 19, 2021 13:11

Can anyone help me with getting a drug screen on a claim paid for when I have to get a CLIA# in the prior auth box on the claim but I also have a prior auth number that has to go in there for IOP. We are a Behavioral Health office that provides IOP for Substance abuse also

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  Ruth

  • March 16, 2021 21:56

  Hi Jill, sorry for the delayed response! If you need help with a rejected, or denied claim, please reach out to our Insurance Team by submitting an email help request. Use the ? icon in your account > Get Help function to submit an email help request. Here's more on how to email us for further investigation: Logging in to Submit a Help Request! 

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