Superbill not showing all appointments

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Don DeMaderios

• February 23, 2021 22:35

When I create a Superbill (with the right date range), it only shows the most recent. There is no place to check, add or see them in the superbill. They show in an invoice, in the client's records - just not in a superbill, no matter the criteria.

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  Gillian

  • February 24, 2021 21:28

  Hi Don, are these dates of service already on another Superbill? Because a date of service can only appear on one Superbill at a time, SimplePractice won't show every date of service when you create a Superbill if other Superbills already exist. Let me know if this helps clear things up. 

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  Don DeMaderios

  • February 24, 2021 22:50

  Hi, Gillian

  I found a Superbill I did not know I created. It was not easy to find, however, deleted, recreated and resolved.  Thanks.

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  Shannon Navarro

  • March 24, 2021 21:36

  Hello - I'm having a similar issues. There are no other superbills...the one I've created is missing 3 sessions.

   

  Thanks

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  Don DeMaderios

  • March 25, 2021 02:28

  Hi, Shannon

  I was able to resolve this by first seeing that a Superbill was created. When I went to the client's "billing", on the lower right-hand side is a section titled "billing documents". I then "deleted" this superbill. This allowed me access to the various "dates of invoices" that I set in the start and end dates. I was then able to select the dates for invoices within those parameters.

  Hope this helps. 

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  Shannon Navarro

  • March 25, 2021 02:58

  Hi - thanks so much for your reply. I've tried this and some appointments are still not showing up, I'm at a loss. Thanks for trying to help!

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  Lisa Ransford

  • April 11, 2021 15:35

  Thank you Don!  So helpful!

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