Telehealth and Address

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Tamara Sher

• March 01, 2021 21:06

Hi all - I just started my practice during the pandemic and am doing it all remotely.  Thus, I never registered an address for my practice.  This question applies to my private pay clients only.  Their claims for OON coverage are coming back because they don't include an office address (which I don't have).  Has anybody figured out how to provide an address when all is on- line and an office doesn't even exist?  thank you!  

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  Ruth

  • April 06, 2021 19:43

  Hi Tamara, you'll want to contact the insurance payers directly to make sure you can file OON claims online. You might have to provide your information to them in advance so they recognize that you're allowed to submit OON claims for your client. If the insurance payer requires you to submit an enrollment through SimplePractice, you may need to print out the prepared claim and mail it instead. You can also create a Superbill for your client to submit and receive direct reimbursement from their insurance payer. For more information, check out this guide: https://support.simplepractice.com/hc/en-us/articles/209755893-Out-of-network-electronic-claim-filing

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