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  • Ayelette

    Hi Kiera,

    When a client owes towards their deductible, you'll bill the client the amount that the payer has determined is the client's responsibility. And you'll be able to find the client responsibility amount on the EOB you receive.

    I also would like to apologize for the delay in replying to this post. Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform, and we appreciate you acting as resources for each other in the meantime.

    Note that the quickest way for you to get in touch with us directly regarding questions with your account or your clients is by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT (learn more here).

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