Some of my clients have a balance on their account showing they owe a co pay when insurance has been covering them. I adjusted everything correctly in the insurance payments. One specific client, I'm still not sure why its showing both a balance and now a significant credit on their account. They are current on their account. Insurance has covered everything since March 2020. I don't know how to fix it.... and I can't find an answer to this problem anywhere.
Please sign in to leave a comment.