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How do I reflect no show or late cancellation on statement?




  • Jenna Labbe-Watson

    I am having the same issue. This is also a problem on the superbills I am generating for clients; they should not be able to be reimbursed by insurance for appointments they no-showed for, and yet their lack of attendance is not reflected on the superbill--it just indicates the appointment type and the amount paid. Looking forward to a response from Simple Practice....

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  • Rebecca Denby

    Good morning!

    I remember the first time I noticed this as well. You have to edit the receipt manually. You can change the service provided to "Late Cancellation Fee", for example.

    It really should be fixed in the system because I imagine many clinicians do not notice this. There could be serious consequences if clients are submitting receipts to insurers for sessions they did not attend and the clinician provided the receipt. 

    Take care and keep well,


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  • Jenna Labbe-Watson

    Thank you for your reply, Rebecca. I am still having trouble. I've gone in and manually edited the appointments in the calendar--I created a new "service" called "late cancellation/no-show; Next, I deleted and recreated each individual invoice and then tried again to create a superbill. Still, it is showing "psychotherapy 60 min" with no comment about the missed appointment. Is there a way to get some personalized support with this issue?

    Thanks, Jenna

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  • Ayelette

    Hi everyone,

    We apologize for the delay in replying to this post.

    For some background, statements display the description of the Service that is listed on an appointment. On your Settings > Billing and Services > Services page, you may create a custom service code titled "Late Cancel or No Show" and charging $50, for example, and update a late cancelled or no show appointment to use that service code. Then, when you create an invoice and statement for that appointment, both of those billing documents will display the Service description "Late Cancel or No Show," along with the rate that you have set for that service.

    Regarding appointment statuses, by default, the Cancelled appointment status will not be treated as billable. The No Show and Late Cancelled appointment statuses will be treated as billable, however they will automatically update to be Self-Pay appointments and will not appear on superbills. You can learn more in this Help Center resource: How to change an appointment status.

    Note that the quickest way for you to get in touch with us directly regarding questions with your account or your clients is by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT (learn more here). If you're still experiencing any issues, please reach out to us through one of these options so that we can provide account-specific guidance.

    Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform, and we appreciate you acting as resources for each other in the meantime.

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