Not able to customize Monarch profile for other clinician

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Maria del Carmen Roman

• March 30, 2021 01:15

I set up my profile and when trying to set up the second one, it is not editable. By default show my information to both clinicians. Even though she has her own link.

 

 

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  Ayelette

  • May 30, 2021 22:24

  Hi Maria,

  We'd be happy to help with this. I’ve created a help request on your behalf so that a member of our Success team can reach out to you for more information and to provide guidance.

  For future reference, although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. The quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT with a few exceptions for company meetings (you can view the full Live Chat details here). 

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  Michelle Inauen

  • April 01, 2021 16:51

  Yes, that is correct. I had to ask the counselors to do that. When I actually offered them the services of that I would create their profiles. 

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