We followed the instrcutions to add insurance information to billing for out of network billing. We want to submit the claims for the client, and the insurance company pays us.
The client paid their $25 copay. But what happened was SP refunded them once the claim was processed. I think there was another type of refund as well. What did we do wrong?
We only have one client set up for insurance so far and stopped setting up the others because the unexpected refund.
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