Disabling Telehealth for some cliniciansAnswered
I have some clinicians who need to be supervised and I need to have recorded sessions for, since SP does not allow for this I switched those clinicians to HIPPA compliant zoom, but now I need to disable SP telehealth for these people since I do not want to pay an extra $10 per clinician for this service. I see how to disable it for ALL clinicians but not for some, surely there is an option for this?
Hi Lexi and Sarah,
Thank you both for reaching out directly to our team. I see that my colleagues Craig and Erin were able to provide assistance.
For future reference, although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform, and we appreciate you acting as resources for one other. The quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT with a few exceptions for company meetings (you can view the full Live Chat details here).
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