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refunding a credit card




  • Maira Horta

    I had the same question. Can we get help with refunding a credit card? Thank you

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  • Regina Nowatzke

    i have the same question no refund button. i have changed the billing and the client now has a credit of $62.51 i do not know how to pay him back and correct the credit. i want to put it back on his card. i could send him a check but how do i resolve my $62.51 credit?

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  • Ayelette

    Hi everyone,

    Here's how you can refund a client's credit card:

    1. Go to Billing > Card Transactions.
    2. Click Refund to the right of the relevant transaction.
    3. Enter a Refund amount equal to or less than the charged Amount.
    4. Click Refund.

    Note that credit card refunds can be processed for charges made in the last 90 days. For more details on credit card refunds, feel free to check out this Help Center guide: How to refund a client.

    For future reference, the quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT (learn more here).
    Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. We appreciate you acting as resources for each other in the meantime.
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