Hello Simple Practice Team--please respond on Medicare prob

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Gay M. Gragson

• April 14, 2021 16:44

Hi. Medicare is rejecting my EDI application because, they say, they did not receive the full application from Elligible. Can someone from SP please contact me to discuss this? This is a very time sensitive issue for my practice, and my business decision to switch to using SP for billing hinges on being able to work through problems. 

Looking forward to contact soon, 

Gay Gragson, LCSW

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  Ayelette

  • June 06, 2021 22:29

  Hi Gay,

  Note that the quickest way for you to get in touch with us directly regarding questions with your account or your clients is by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT (learn more here).

  If you're still experiencing any issues, please reach out to us through one of the options above so that we can provide account-specific guidance.

  Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform, and we appreciate you acting as resources for each other in the meantime. 

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