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EDI enrollment difficulties with Medicare




  • Gay M. Gragson

    Hello. I sent this question 9 days ago and have had no response. Here is my latest Medicare EDI rejection statement:

    "Rejected incomplete EDI enrollment agreement and invalid signature on Provider authorization form. Rejected Invalid provider name on all forms."

    I spoke to my MEdicare/Palmetto (GA) EDI dept. 4/1 and they reported that they are not receiving the complete EDI report from SimplePractice. Can you please address this.

    Thank you, Gay Gragson, LCSW


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  • Ayelette

    Hi Gay,

    I apologize for the delay in replying to this post. Note that the quickest way for you to get in touch with us directly regarding questions with your account or your clients is by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT (learn more here).

    If you're still experiencing any issues, please reach out to us through one of the options above so that we can provide account-specific guidance.

    Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform, and we appreciate you acting as resources for each other in the meantime. 

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