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Seriously Upset About Lack of Support! No Customer Service

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2 comments

  • Dana Shepard Cardwell

    No customer service available. The Onboarding person knew Nothing... so.. ie... I got Nothing!!

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  • Ayelette

    Hi Dana,

    I see that my colleague was able to respond to your questions within a couple of days and work closely with you to remove your client's duplicate appointments.

    For future reference, the quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT with a few exceptions for company meetings (you can view the full Live Chat details here).
     
    Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. We appreciate you acting as resources for each other in the meantime.
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