New Password, old password

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Angeliky Santos

• April 06, 2021 00:38

Hello, 

I am trying to update my password but forgot my old password. I can update my password without my old password. I can not update my account without the old passord. Please help. 

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• 

  Ayelette

  • May 30, 2021 22:30

  Hi Angeliky,

  Thank you for reaching out directly to our team, and I see that you were able to resolve this issue.

  For everyone's reference, if you do not recall the password on your SimplePractice account, you may go to the SimplePractice login page and click Forgot password? to reset it.

  For future reference, although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. The quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT with a few exceptions for company meetings (you can view the full Live Chat details here). 

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