EDI application for Medicare failing due to missing Provider Authorization form on their end

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Gay M. Gragson

• April 06, 2021 13:43

Hello. Third call to Medicare EDI reveals that my Provider Authorization form (page 2 they receive from the Elligible EDI application) is not arriving to them. Can you address this please? Also, the language on the SimplePractice EDI application is misleading. Where it asks for "Individual Name," for example, they actually need my group name. THis has slowed things down, too, as I've had to submit corrections. 

Thank you for your help with this. 

Gay Gragson, GMG Counseling, LLC

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  Ayelette

  • June 06, 2021 22:13

  Hi Gay,

  I apologize for the delay in replying to this post. Note that the quickest way for you to get in touch with us directly regarding questions with your account or your clients is by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT (learn more here).

  If you're still experiencing any issues, please reach out to us through one of the options above so that we can provide account-specific guidance.

  Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform, and we appreciate you acting as resources for each other in the meantime.

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