I'm part of a group practice and one of our therapists does not want to use online booking. But as far as I can tell, that means none of the therapists can use online booking due to the fact that services are where you dictate what clients can book online with whom. More accurately, since services require a CPT code and since CPT codes cannot be used more than once, a 45 or 60 minute session (90834 / 90837) is either available for online booking or it isn't (regardless of whether each therapist "offers" the service or not).
I'm wondering if anyone else has noticed/run into this before and if there's a workaround available. I thought about having all therapists that want to use online booking stick to one service (e.g., 90834) while the therapists that don't stick to another (e.g., 90837) but that just pushes the problem down the road (email templates not to mention claims start looking pretty kludgy when you're trying to cover all the scenarios).
Anyone have any ideas for how to get around this?
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