Online booking for some but not all therapists?
Answered
Hi,
I'm part of a group practice and one of our therapists does not want to use online booking. But as far as I can tell, that means none of the therapists can use online booking due to the fact that services are where you dictate what clients can book online with whom. More accurately, since services require a CPT code and since CPT codes cannot be used more than once, a 45 or 60 minute session (90834 / 90837) is either available for online booking or it isn't (regardless of whether each therapist "offers" the service or not).
I'm wondering if anyone else has noticed/run into this before and if there's a workaround available. I thought about having all therapists that want to use online booking stick to one service (e.g., 90834) while the therapists that don't stick to another (e.g., 90837) but that just pushes the problem down the road (email templates not to mention claims start looking pretty kludgy when you're trying to cover all the scenarios).
Anyone have any ideas for how to get around this?
Thanks,
Scott
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Scott, the clinician that does not want to do online booking does not have to. If they use the Availability option in the calendar, they can simply not check the box that their availability is "available for online booking." That or they just do not put in availability in their SP calendar if they manage their own appointments.
Brandy
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Hi Scott,
I'm so glad Brandy was able to answer your question.
In summary, each clinician who would like to use Online Booking can create an Availability block on their Calendar. Any clinician who does not want to use Online Booking, can choose not to add any Availability block on their Calendar.
For future reference, although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform, and we appreciate you acting as resources for one other.
The quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT with a few exceptions for company meetings (you can view the full Live Chat details here).
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