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Billing discrepancy

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2 comments

  • Cynthia C. Hunter

    I have the same problem. I've got a client showing an $80 credit, but I can't find a corresponding appointment in the last 18 months! The credit just showed up this week. How do I correct this? The client agrees with me that no credit is owed.

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  • Ayelette

    Hi Shannon and Cynthia,

    We'd be happy to help with these questions.

    Because these are specific to your accounts, I’ve created a help request for each of you so that a member of our Success team can reach out to you for more information and to provide account-specific guidance.

    For future reference, although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform, and we appreciate you acting as resources for one other. The quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT with a few exceptions for company meetings (you can view the full Live Chat details here).

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