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frozen, lagging video, timing out on telehealth and can't re-enter the 'room'

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3 comments

  • Gillian

    Hi Leska, I'd be happy to help connect you with the SimplePractice success team to help troubleshoot your issues with Telehealth. You'll receive an email from a member of our team shortly. 

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  • Tiphynee Salazar

    I am having claims kicked back for incomplete information.  I have compared 2 claims for the same person.  One that was paid and one was not.  I see nothing different.  I did call one insurance company that told that my NPI and provider name was missing.  I looked at the claim and it was there.  Is there a bug in your system>

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  • Gillian

    Hi Tiphynee, we'd be happy to investigate this with you. Because this is specific to your account, a member of the Success team will reach out to you privately via email. 

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