Paid claim marked as unpaid

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Ruby Stardrum

• April 14, 2021 15:16

I have been paid by the insurance via EFT for a claim I submitted on Simple Practice, but the claim on Simple Practice is still marked as "unpaid." Is there a way to reconcile this so that I have documentation that it has been paid?

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  Jasmine Mitchell

  • April 14, 2021 15:18

  Go to 'billing' then click 'insurance' then at the top right click 'add payment' and fill out  the information. Then it will be in Simple Practice 

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  Ruby Stardrum

  • April 14, 2021 15:20

  Thank you, although I'd prefer not to do this manually. The other insurance payer I use does this automatically. 

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  Ayelette

  • June 06, 2021 22:28

  Hi Ruby,

  If you're enrolled to receive electronic payment reports from this payer, then when the payment report comes in, the claim status will automatically update. If you're not seeing a payment report for a payer that you've enrolled with for electronic payment reports, please reach out to us by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account and we'd be glad to help.

  For guidance on payment report enrollments, feel free to check out this Help Center guide: How do I submit an enrollment to file claims or receive payment reports?

  If you are not enrolled to receive electronic payment reports, then you may enter a manual insurance payment in order to update the claim's status. For details on entering manual insurance payments, you may check out this resource: Adding insurance payments.

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