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Demographics Email default



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  • Ayelette

    Hi Sherri,

    Congratulations on inviting your first clients to your new practice software! I'm happy to help with your question.

    When you send the Demographic Form to a client who already has an email listed in their profile, the Client Information > Email address field in the Demographic Form will be pre-populated with the email address that's already on their profile, and the client will see the email that you already have on file for them. The client does not need to edit this email, unless they'd like to enter a different email address for you to use.

    If a client attempts to enter the same email address in the Emergency Contact > Email address field, they will receive a message that the email is already in use. In this case, we recommend the client confirms that they are entering a unique email for their emergency contact, rather than entering their own email address into this section.

    If you would like guidance related to a specific client profile in your account, please feel free to reach out to us by clicking the blue question mark icon > Get Help on the lower right of your SimplePractice account and we'd be glad to take a look.

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