Calendar Not Accurate
Answered
Hello,
The calendar on simple practice is not accurate for my therapists appointments. When I go to their calendar I see appointments missing. However, when I go to the client they are supposed to see, I do see the next appointment is scheduled for the accurate time. There appears to be a technical issue going on.
Thanks,
Tiffany M.
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I am having a similar problem as Tiffany--I only had a few meetings and appointments posted in Simple Practice for this coming week and all have disappeared. Both client appointments have contacted me to ask when their appointments are scheduled as they do not see them on their calendars any longer. I do all my own bookings so I am certain both were entered on Thursday (through my Google SP calendar) and Friday (directly into SP) respectively.
Thanks,
Patti Summers
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Hi there,
If you're encountering any issues viewing all expected appointments on your Calendar, I recommend confirming that your viewing All Offices and All Clinicians.
If you continue to experience any issues viewing all of your appointments, please reach out to us directly from your account so we can investigate your settings. You may contact us from your account by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT (learn more here). If you're still experiencing any issues, please reach out to us through one of the options above so that we can provide account-specific guidance.
Note that although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. We appreciate you acting as resources for each other in the meantime.
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