Skip to main content

white screen with macbook (telehealth fail)

Answered

Comments

1 comment

  • Ayelette
    Hi MC,
     
    Thank you for reaching out directly to our team. I see that my colleague Irving was able to provide assistance.
     
    For everyone's reference, we've noticed that a white screen may appear when joining a Telehealth session when using an outdated browser version. For guidance on updating your browser, feel free to check out this Help Center guide: How to set up your browser for SimplePractice.
     
    For future reference for all, the quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT with a few exceptions for company meetings (you can view the full Live Chat details here). Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. We appreciate you acting as resources for each other in the meantime.
    Comment actions Permalink

Post is closed for comments.