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Can't start/join video session after start time

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  • Ayelette

    Hi Larissa,

    The Start video appointment button in the Telehealth appointment on your Calendar will go away after the scheduled end time of the session.

    If you notice the button disappearing prior to the scheduled end time of the appointment, note this issue can occur if your computer's internal clock doesn't match with your browser's clock. If you're on a Windows device, I recommend syncing your device's clock with your browser's clock by following these steps:

    For devices on Windows 10:

    • Open Settings
    • Click Time & Language
    • Enable Set time automatically
    • Enable Set time zone automatically
    • Check that Adjust for daylight saving time automatically setting is enabled

    For devices on older versions of Windows:

    • Open Control Panel
    • Click Clock, Language, and Region
    • Click Date and Time
    • Click the Internet Time tab
    • Click the Change settings button
    • Check that the Synchronize with an internet time server option is selected
    • Use the drop-down menu to select a different server, like Google
    • Click the Update now button to synchronize the time with the new server
    • Click OK
    • Click Apply
    • Click OK

    If you continue to experience any issues, please feel free to reach out to us by clicking the blue question mark icon > Get Help on the lower right of your SimplePractice account and we'd be happy to take a closer look at your account.

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