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Client unable to see my video stream



1 comment

  • Ayelette

    Hi Doreen,

    We apologize for the delay in replying to this post. Note that the quickest way for you to get in touch with us directly regarding questions with your account or your clients is by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT (learn more here).
    While we are not able to work with your clients directly, we'd be happy to work with you to investigate this client's experience. If your client is still experiencing any issues, please reach out to us through one of the options above so that we can provide account-specific guidance.
    Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform. We appreciate you acting as resources for each other in the meantime. 
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