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Documenting missed appointments



1 comment

  • Ruth

    Hi Kirk, unless an insurance payer is conducting an audit and requires you to submit medical records for clients, they won't be able to tell that you've added a progress note, or psychotherapy note, to a cancelled, or no-show appointment. If you've marked these appointments "Cancelled," "Late Cancelation," or "No-Show" they won't be included on batch claims you file from Billing > Insurance > Unbilled Appointments. As you mentioned, even in the case of an audit, the insurance company likely wouldn't request access to psychotherapy notes; however, even if you entered an progress note, this isn't a definite indicator to the insurance payer that your client was actually seen the date of the appointment. 

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