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What's happening with Credit Card processing this week?

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  • Ayelette

    Hi Cheryl,

    We'd be happy to help with this.

    As a first troubleshooting step, I recommend clearing your browser cache. In most cases, if you haven't cleared your browser cache in a while, it can cause different connective or display issues and clearing your browser cache will solve these problems. To do this, you can follow the steps in our guide on Clearing your browser cache.

    If you continue to experience any issues with processing Online Payments, because this is specific to your account, please feel free to reach out to us by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account and we'd be glad to take a closer look. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests.
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