insurance error

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Merry Thoe

• May 08, 2021 13:18

I need to make a correction on the NPI number I submitted on my  Simple practice insurance  form, and I cannot figure out how to do that. Every time I try to resubmit an insurance claim, there is an error sign that states " this NPI number is invalid "and then the old incorrect NPI number appears even after I thought I corrected.. Thoughts?  Does this make sense? 

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  Ruth

  • May 20, 2021 21:46

  Hi Merry, our Insurance Team can definitely help you re-enroll to file claims electronically, under the correct NPI, and resubmit your claims! Click on the ? icon in your account > Get Help > No > Contact Support > Send an Email Request! Here's more on how to email us for further assistance: https://support.simplepractice.com/hc/en-us/articles/360002795252 

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