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  • Official comment

    Hi Jacqueline,

    SimplePractice does not have any insight into payer reimbursements because we do not partake in the transfer of funds. After the claim is submitted within SimplePractice, you should be paid as you have been prior to using SimplePractice either by a check in the mail or a direct deposit through a electronic fund transfer (EFT).

    Please reach out to the payer directly if you are not being paid accordingly. 

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