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Camera won't turn on for telehealth sessions

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2 comments

  • Deborah Doling-Dade

    Were you able to find a fix for this?

     

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  • Ayelette

    Hi Tessa,

    Thank you for reaching out directly to our team, as the resolution to this question is unique to each person's device and setup. I see that one of our Technical Product Specialists, Tina, has been working with you to resolve this issue. Please feel free to reply to her latest message for additional support.

     

    Hi Deborah,

    As a first troubleshooting step, I recommend checking out this guide to review the camera settings on your device: Enabling your camera and microphone access for Telehealth. For some background, your device may have camera permissions enabled for Zoom, for example, but not for SimplePractice.

    If you continue to experience any issues after reviewing the troubleshooting steps in the guide linked above, please feel free to reach out to us by clicking the blue question mark icon > Get Help on the lower right of your SimplePractice account and we'd be glad to work with you.

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