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Re-admitting a Discharged client

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  • Ayelette

    Hi Wendi,

    You can search for Inactive client profiles by going to Clients > clicking the Clients filter > selecting Inactive Clients.

    If you have deleted a client profile, note that there is not a way to retrieve this profile.

    To update a client's status from Inactive to Active, click Edit beneath their name > update the Client Status selection as needed > click Save.

    To learn more, feel free to check out this Help Center guide: Making a client inactive.

    For future reference, although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform, and we appreciate you acting as resources for one other. The quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT with a few exceptions for company meetings (you can view the full Live Chat details here). 

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