I have sent in a few requests over the years to the help line asking why electronic remittance advice data (ERA) does not update the write-off amount for a claim when the insurance payment is zero and the client owes the full amount and I have never received a very good explanation. For example, if I bill 120 and insurer pays 90, then the write-off of 30 automatically imports and updates with the payment data. However, if I bill 120 and the insurer pays 0 and says the client owes 90, the write-off of 30 does not update (even though the data showing the client owing 90 does) and I have to go in manually and calculate the write-off through an insurance payment. This seems really inefficient and I don't understand why the write-off for deductible-only claims can't import and update normally just like it does with any other insurance claim data when there is some full or partial payment by the insurer. I would love to hear what others think and how they handle this and if SP might have an explanation that makes more sense than the ones I have received in the past. Thanks!
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