Write-Offs do not update on deductible-only claims
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I have sent in a few requests over the years to the help line asking why electronic remittance advice data (ERA) does not update the write-off amount for a claim when the insurance payment is zero and the client owes the full amount and I have never received a very good explanation. For example, if I bill 120 and insurer pays 90, then the write-off of 30 automatically imports and updates with the payment data. However, if I bill 120 and the insurer pays 0 and says the client owes 90, the write-off of 30 does not update (even though the data showing the client owing 90 does) and I have to go in manually and calculate the write-off through an insurance payment. This seems really inefficient and I don't understand why the write-off for deductible-only claims can't import and update normally just like it does with any other insurance claim data when there is some full or partial payment by the insurer. I would love to hear what others think and how they handle this and if SP might have an explanation that makes more sense than the ones I have received in the past. Thanks!
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Hi everyone,
While there is not currently a way to have write-off-only insurance payments automatically generate in your account for claims marked Deductible, I understand how this would be helpful for your practices.
We're always evaluating which features will bring the most value to our customers. As part of this effort, we've created an Ideas & Suggestions Board where our customers can share the features that they'd like to see. When you post, vote, or comment on the ideas on this board, it means that members of our Product Team, as well as all members of our Community, have transparent access to review your suggestion. This board is one of our most important resources for understanding which features will have the most value for our community.
If you have a moment, I encourage you to vote or add your comment to the Automatically add Write-Offs for deductible claims idea which has been added to this board. When you vote or comment on this post, you'll automatically receive our status updates on this feature.
If you're curious, here's more information about how a customer idea can become a SimplePractice feature: Customer feedback: How a customer idea can become a feature in SimplePractice.
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