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Error message when billing

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4 comments

  • Merritt Stewart

    Same error msg for multiple clients. Have sent msg to SP via Twitter, email and IG. Awaiting response.

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  • Michelle Scott

    I'm having this issue today, too. I'll send a message as well and keep an eye out to see.

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  • Amanda Reedinger, LPC, NCC

    I'm having the same error message and it has been happening all day.

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  • Ayelette

    Hi everyone,

    We apologize for the delay in replying to this post. Note that the quickest way for you to get in touch with us directly regarding questions with your account or your clients is by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT (learn more here).

    If you're still experiencing any issues, please reach out to us through one of the options above so that we can provide account-specific guidance.

    Although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform, and we appreciate you acting as resources for each other in the meantime. 

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