Refund a deleted charge card
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How can I delete a charge card payment when I already deleted the credit card from SP. The wrong charge card was charge. I deleted the wrong charge card and left the correct credit card in SP making it the default credit card to use. When I tried to refund the wrong card it would not accept since I had already deleted the card. I tried to reenter the card in SP making it the default once again but still SP is not able to refund the charge. Is there anyway to refund this charge at this point? Or do we need to simply refund by written check?
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Hi Brandy,
Thank you for providing accurate guidance here.
Hi Kathy,
Brandy's comment is correct, Online Payment refunds can only be processed to the card that was originally charged and that card must still be on file. Even if the card was deleted and later re-added, the refund cannot be made. For reference, you may check out this resource: How to refund a client.
In this case, you can refund the client outside of SimplePractice - for example, by check, PayPal, or Venmo - and then enter a negative client payment on the client's profile to record the refund. To enter a negative client payment, use the Add Payment section in the right column of the client's profile > select Other Amount > enter the refund amount including a hyphen before the number, e.g. -$100 > select the payment Type, e.g. Cash or Check > click Add Payment. For more details, feel free to check out this Help Center guide: Refunding a client.
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