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Refund a deleted charge card




  • Brandy Rogers

    I have done this before and determined that once the card is deleted I cannot refund them through SP. I had to write a check to refund the client. 

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  • Kathy Wilke

    Thank you ... that is what I thought may have to happen. 

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  • Ayelette

    Hi Brandy,

    Thank you for providing accurate guidance here.


    Hi Kathy,

    Brandy's comment is correct, Online Payment refunds can only be processed to the card that was originally charged and that card must still be on file. Even if the card was deleted and later re-added, the refund cannot be made. For reference, you may check out this resource: How to refund a client.

    In this case, you can refund the client outside of SimplePractice - for example, by check, PayPal, or Venmo - and then enter a negative client payment on the client's profile to record the refund. To enter a negative client payment, use the Add Payment section in the right column of the client's profile > select Other Amount > enter the refund amount including a hyphen before the number, e.g. -$100 > select the payment Type, e.g. Cash or Check > click Add Payment. For more details, feel free to check out this Help Center guide: Refunding a client.

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