5/26/21 Telehealth link not working

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Deanna DeLeon

• May 26, 2021 20:37

Telehealth link not working. I tried to re-do appointment entirely, and still no luck. Is anyone else experiencing same issues?

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  LESLIE P. HAUN

  • May 26, 2021 20:40

  Yes, happening here in CT my appointments are "invalid"

   

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  Megan McCarty, LMFT

  • May 26, 2021 20:42

  Same here! 

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  Cleo McDuffie

  • May 26, 2021 20:43

  Me too! Same error message.

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  Elizabeth Disch

  • May 26, 2021 20:45

  Same error message here as well. Message says link is either expired or invalid. Creating a new appointment and link multiple times did not resolve issue. Please help!

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  Marla Baldwin

  • May 26, 2021 20:47

  Same error here.  I have a client waiting.

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  Kelly Facciola

  • May 26, 2021 20:48

  Same issue, although  I was able to do telehealth appts 12pm-3pm today.

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  Deanna DeLeon

  • May 26, 2021 20:49

  I had to switch client to phone session. Maybe we should start there until SimplePractice can fix problem.

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  Patricia Kim

  • May 26, 2021 20:49

  Same here! It's validating to see I'm not the only one struggling. My last appt was at 2:30pm w/out any glitches.

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  Khalilah Garrett

  • May 26, 2021 20:51

  That is what I have done Deanna. 

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  Imani Hines

  • May 26, 2021 20:52

  Currently having the same issue, seems like there must be a system issue. I had to send an outside meeting link. 

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  Nina Jacobs

  • May 26, 2021 20:53

  Glad we aren't the only ones. I will start the process of setting up Google Meets. 

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  Anika Gooch

  • May 26, 2021 20:56

  same thing happening to me.  I 67th in queue with the online chat to talk to someone about.  I hope it is resolved by tomorrow, I have a lot of telahealth appointments. 

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  Sommer Tubbs

  • May 26, 2021 20:59

  Same thing is happening here. 

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  Jarrod Gray

  • May 26, 2021 21:03

  Same here in NC.  Telehealth not working!

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  Christine Germano

  • May 26, 2021 21:08

  same thing

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  Tera Nance

  • May 26, 2021 21:12

  Just stopped for me for my 5 o’clock session! 

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  Michelle Scott

  • May 26, 2021 21:16

  OK me too. Glad it's not just me!

   

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  Kemberlee Mahaffey

  • May 26, 2021 21:19

  Yes, I was able to have my 2:30 CST session, but it stopped working after that.

   

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  Mariko Sakurai

  • May 26, 2021 21:24

  Same issue, very frustrating.  Tried contacting SP, no response as of yet. 

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  Lindsay Dickes

  • May 26, 2021 21:27

  I am having the same issue! 

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  Shelby Mailho

  • May 26, 2021 21:31

  Same issue here 

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  Claire Reyes

  • May 26, 2021 21:37

  It seems to be system-wide, got a quick message after hopping in the queue: "Our engineering team is investigating this Telehealth error. We apologize for the inconvenience, and are working as fast as we can to restore the service."

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  Ginger Houghton

  • May 26, 2021 21:51

  Can you give an update?

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  Torrenzo Moore

  • May 26, 2021 21:52

  This issue just caused me to miss my 4:30pm CST session. Not good Simple Practice!

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  MARILYN STRADA

  • May 26, 2021 21:53

  Not able to connect with my patients, is there any update? 

   

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  Meg McLaughlin

  • May 26, 2021 21:54

  Same here in Seattle--did a telephone session that was not very helpful.  Grrr

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  Dr. Loredana Pampinella

  • May 26, 2021 21:55

  The fact that we do not have a way to contact SimplePractice when there's a serious issue which needs immediate attention is not okay. We have 8 providers unavailable to conduct telehealth sessions since 3pm.

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  Karen V. Moore

  • May 26, 2021 22:08

  SAME HERE  IN TEXAS .. SYSTEM BEEN RUNNING SLOW ALL DAY. 

   

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  Jennifer Wolfe-Hagstrom

  • May 26, 2021 22:09

  Yep, can't get into my session, even when I recreate the appointment and link.

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  Karen V. Moore

  • May 26, 2021 22:09

  ITS NOT OKAY  THAT  I CANT SPEAK WITH ANYONE TO RESOLVE THIS... i HAVE CLIENTS WAITING!

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