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5/26/21 Telehealth link not working

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41 comments

  • Dr. Loredana Pampinella

    The fact that we do not have a way to contact SimplePractice when there's a serious issue which needs immediate attention is not okay. We have 8 providers unavailable to conduct telehealth sessions since 3pm.

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  • Torrenzo Moore

    Colleagues,

    If you have a profile on Psychology Today, they offer a free telehealth platform for its members. This coud be a great backup for situations like this.

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  • Karen Levine

    This was supposed to be my first session on Simple Practice Telehealth system- does this happen often?  The link says it expired or is invalid.  Help!

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  • Jarrod Gray

    Looks like it was just fixed on my end.

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  • Megan McCarty, MAMFT

    Same here! 

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  • Cleo McDuffie

    Me too! Same error message.

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  • Elizabeth Disch

    Same error message here as well. Message says link is either expired or invalid. Creating a new appointment and link multiple times did not resolve issue. Please help!

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  • Marla Baldwin

    Same error here.  I have a client waiting.

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  • Kelly Facciola

    Same issue, although  I was able to do telehealth appts 12pm-3pm today.

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  • Deanna DeLeon

    I had to switch client to phone session. Maybe we should start there until SimplePractice can fix problem.

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  • Patricia Kim

    Same here! It's validating to see I'm not the only one struggling. My last appt was at 2:30pm w/out any glitches.

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  • Khalilah Garrett

    That is what I have done Deanna. 

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  • Nina Jacobs

    Glad we aren't the only ones. I will start the process of setting up Google Meets. 

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  • Anika Gooch

    same thing happening to me.  I 67th in queue with the online chat to talk to someone about.  I hope it is resolved by tomorrow, I have a lot of telahealth appointments. 

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  • Sommer Tubbs

    Same thing is happening here. 

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  • Jarrod Gray

    Same here in NC.  Telehealth not working!

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  • Christine Germano

    same thing

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  • Tera Nance

    Just stopped for me for my 5 o’clock session! 

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  • Michelle Scott

    OK me too. Glad it's not just me!

     

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  • Kemberlee Mahaffey

    Yes, I was able to have my 2:30 CST session, but it stopped working after that.

     

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  • Mariko Sakurai

    Same issue, very frustrating.  Tried contacting SP, no response as of yet. 

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  • Lindsay Dickes

    I am having the same issue! 

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  • Shelby Mailho

    Same issue here 

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  • Claire Reyes

    It seems to be system-wide, got a quick message after hopping in the queue: "Our engineering team is investigating this Telehealth error. We apologize for the inconvenience, and are working as fast as we can to restore the service."

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  • Torrenzo Moore

    This issue just caused me to miss my 4:30pm CST session. Not good Simple Practice!

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  • MARILYN STRADA

    Not able to connect with my patients, is there any update? 

     

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  • Meg McLaughlin

    Same here in Seattle--did a telephone session that was not very helpful.  Grrr

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  • Karen V. Moore

    SAME HERE  IN TEXAS .. SYSTEM BEEN RUNNING SLOW ALL DAY. 

     

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  • Jennifer Wolfe-Hagstrom

    Yep, can't get into my session, even when I recreate the appointment and link.

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  • Karen V. Moore

    ITS NOT OKAY  THAT  I CANT SPEAK WITH ANYONE TO RESOLVE THIS... i HAVE CLIENTS WAITING!

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