May 26th 2021 This video has expired or is not valid

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Erica Tringali

• May 26, 2021 20:49

We can't access the session because we keep getting the message that the video link is invalid or expired. 

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  Montinique McCallum

  • May 26, 2021 21:30

  same problem as well. I had to cancel me afternoon session

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  jill klenota

  • May 26, 2021 21:30

  Same problem for me.  Please let us know what is going on.

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  Kimberly Massey

  • May 26, 2021 21:31

  same thing happening to me and I still have 4 appointments today. This really isn't acceptable. 

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  Kristin Ong

  • May 26, 2021 21:32

  We are having the same problem. Started with our 4:45pm session today. Earlier sessions were working fine.

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  M. Brett Debney

  • May 26, 2021 21:32

  Same here - my 4:30 link wouldn't work, and now it looks like it's still a problem for my 6pm.

   

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  Beckie Stauffer

  • May 26, 2021 21:34

  Me too- any suggestions?! Client currently waiting for session. 

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  Jyl Scott-Reagan

  • May 26, 2021 21:35

  Me, too!

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  Elle Skelton

  • May 26, 2021 21:37

  Having the same issue. Tried to cancel and create a new appointment. Had to cancel a session due to this. It was not working on weblink nor the mobile app. :-/ 

   

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  M. Brett Debney

  • May 26, 2021 21:39

  I just noticed a banner across the top of this page that says they are aware of it and working on it. Here is a screenshot. https://gyazo.com/fcc04e9ce4fc7e7476a3bb04c8466941

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  Kimberly Evans

  • May 26, 2021 21:41

  same here

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  Maryann K. Bens

  • May 26, 2021 21:41

  Same problem. Out of the blue.  Two clients fine, then this message for both the client and practitioner.

   

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  Gina Moore

  • May 26, 2021 21:41

  Same problem here. It says all the rest of my video links for the day have expired. What do we do?!!

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  Helen Heilala-Cassell

  • May 26, 2021 21:47

  I'm having the same problem.  I enjoy using Simple Practice.  It's frustrating that there isn't a phone number to call when urgent issues occur.   They should at least send an email to all subscribers.  I hope its resolved soon.

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  Bonnie Orr

  • May 26, 2021 21:52

  Same problem, so frustrating. Why is there no customer service number?!?! And we should have been advised there was an issue. Something. There has been nothing from SP.

   

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  Rebecca Stahl

  • May 26, 2021 21:59

  I'm clearly not alone here...I hope SP will let us know what's going on and fix by tomorrow!

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  Amanda J. Chaney

  • May 26, 2021 22:07

  Me too! Obviously this is a system wide problem. I use zoom as a back up when I have glitches like this. It's not ideal since I'm depending on the simple practice platform; however, I don't have to cancel the session. 

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  DAWN DEANO

  • May 26, 2021 22:14

   Me too. What is SP doing about this issue. I am worried it will happen tomorrow too. Please respond.

  dawn

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  Chad Buske

  • May 26, 2021 22:15

  Same here. 

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  Jessica Dacus

  • May 26, 2021 22:15
  • Edited

  Please resolve this video issue.

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  Joanna Burke

  • May 26, 2021 22:15

  Still happening!

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  Shantai McCray

  • May 26, 2021 22:16

  Same here. Extremely frustrating!

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  Claudia Cobos

  • May 26, 2021 22:20

  I am having the exact same issue. Is this is a system issue??

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  Laura Soble

  • May 26, 2021 22:25

  Same problem.  Hope this is resolved soon.

   

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  Rosalind Ando

  • May 26, 2021 22:29

  I'm in Seattle. The link to my 3:00 session was invalid. 

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  Tracey Pearson-Heaney

  • May 26, 2021 22:37

  It is 5:34 in St Louis and I am experiencing the same problem. However, I was using the telehealth platform during a 3:00 session in my office. I signed off to go home and the problem started when signing back on at home 4:45.

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  ALLAN GREENFIELD

  • May 26, 2021 22:38

  We just discovered that we have the same issue about an hour ago, no word on when the issue will be resolved.

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  Claire Reyes

  • May 26, 2021 22:44

  Looks like it might be fixed!

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  Nathan Boyett

  • May 26, 2021 23:06

  Yep just had to switch a client to a phone session, pretty annoying.

   

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  M. Brett Debney

  • May 26, 2021 23:16

  7:15pm EDT: Fixed? Had to use a different platform for my 4:30 and 6pm (EDT), but now it looks like tomorrow's links are working. Also, the banner that was at the top of the page is gone now, so it appears to be fixed.

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  Nico Vogelsang

  • May 26, 2021 23:31

  It seems to be fixed (fingers crossed), but I am disappointed that Simple Practice didn't send out an email or keep us informed or even acknowledge this problem and how disruptive this is for clinicians and clients.

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