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May 26th 2021 This video has expired or is not valid

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Erica Tringali

We can't access the session because we keep getting the message that the video link is invalid or expired. 

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70 comments

Date Votes
  • Gabrielle Carson, PhD

    Yup and NOTHING sent out from simple practice on this. 

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  • Mautez Bethel

    Same issue. Has there been anything sent by Simple Practice?

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  • Sivan Kochinski

    Same problem, tried to delete the appointment and create a new appointment, and continued to receive the same error message.

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  • Kimberly Massey

    same thing happening to me and I still have 4 appointments today. This really isn't acceptable. 

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  • M. Brett Debney

    I just noticed a banner across the top of this page that says they are aware of it and working on it. Here is a screenshot. https://gyazo.com/fcc04e9ce4fc7e7476a3bb04c8466941

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  • Claire Reyes

    Looks like it might be fixed!

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  • Marvin Chartoff

    I think Simple Practice should give us a month of free service to make up for the loss of income.  When will this be resolved?   No answers.  

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  • Carin Lefkowitz

    I agree that SimplePractice needs a better response to this.  Yes, any technology is susceptible to downtime or outages and all of us have become more understanding of that over the past year+.    But this is more than an "inconvenience;" many of us lost billable hours, our clients lost faith in the telehealth process, and more importantly, high risk clients were left without support.  No "we're working to fix this" message was available, leaving clients and clinicians confused and worried.  A refund/credit is the very least accommodation that SP should be making.

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  • Jenny Sandell

    We are having the same problem. Videos were working this morning. Clients are able to log in, but counselors can't.

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  • Dr. Cheronda Steele

    I'm having the same issue, and had to cancel a client because of the error!!!!

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  • JoAnn Hillebrand

    Same here.

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  • Anika Gooch

    yes this is also happening to me!

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  • Christopher Marullo

    I am having the same issue.  The client is seeing it on their end as well.

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  • Thomas Smithyman

    Me too!

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  • Elizabeth McIntosh

    Same here! I can't logon. We'll see if my client can. 

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  • Amy Pfeiffer

    Yep, me and my client, too!

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  • Amy Wood

    Me too! I am getting this error and the client is as well! 

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  • Joanna Ford

    Hi. I am having this issue. I looked on the fb page and although the topic was mentioned there were no suggestions about what to do. thanks. 

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  • Thomas Smithyman

    I'm getting through the computer and the phone app

     

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  • Mark Sherman

    Same problem.

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  • Tiffany Sanders

    I've had to cancel 2 clients due to link not working.

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  • Jenica Siniscalco LCSW

    yes same issue!

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  • Nico Vogelsang

    Happening on my end as well.... This definitely needs to be fixed ASAP.

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  • Suzanna Adelizi

    I'm having the same problem.

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  • Tracy Williams LICSW LLC

    I am having the same problem, please fis ASAP

    Thanks!

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  • Patti Boyle

    I received email saying they were working on the problem about 2 minutes ago- 

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  • Mark D. Ratzlaff

    Having the same problem!  Calendar is now blank too.  Not good.

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  • Elizabeth McIntosh

    I emailed Simple Practice and they told me they're working to resolve the error ASAP. 

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  • Nancy-Jean Eagan

    Same.  Went to online chat, went from 98th to 64th in queue then at 5:00 EDT chat is "Sorry, we are not online at the moment"

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  • Michelle Vollmar

    I am having the same problem - impacting both me and clients. While I was trying to resolve the issue I was locked out of the system entirely - calendar went blank like for another person! 

     

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