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How do we stop insurance payment automatically listing appointments as paid?

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  • Ayelette

    Hi Carmine,

    Thank you for reaching out directly to our team. I have sent you a reply requesting some additional information so that we may investigate any inconsistencies in your account.

    For some background, when you're enrolled to receive electronic payment reports, your account will automatically update a client's billing to reflect the information shared by the payer. For example, if the client was initially charged a $25 copay and the payment report reflects that the client does not owe this copay, the client's billing will automatically update to show that the client no longer owes the original $25 charge. Note that there is not a way to disable this feature.

    In addition, for future reference, although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform, and we appreciate you acting as resources for one other. The quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT with a few exceptions for company meetings (you can view the full Live Chat details here).

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