Human?

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Krystal Kershaw

• May 28, 2021 18:31
• Edited

Hi there. I am new... like really, really new.. and could really use some support with getting things set up. Support no longer has a live chat option, and I could really benefit from talking to an actual human customer service representative. Does anyone know how to get in touch with someone? I know there are email options, but I am looking for something more than that. Or maybe even someone here who would be willing to give me a call to answer a few questions?

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• 

  Ayelette

  • May 30, 2021 00:54

  Hi Krystal,

  We currently offer a few ways for you to connect with a live SimplePractice Customer Success team member. Currently, in addition to email support we offer:

  • Multiple scheduled Question & Answer sessions each week with a live support team member (sign up here)
  • Live Chat Monday through Friday, 6:00am - 7:00pm Pacific Time, with a couple of exceptions (learn more here)
    
  • Video support by reservation (click the blue question mark > Get Help option on the lower right of your SimplePractice account to let us know what questions you have)

  For more information on submitting help requests, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests.

  In addition, I’ve created a help request on your behalf so that a member of our Success team can reach out to you for more information and to provide account-specific guidance.

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