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Payment Missing Message

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  • Ayelette

    Hi Sofia,

    On a claim's Payment Overview page, a Payment Missing message indicates that the Insurance Charged amount is higher than the sum of the Insurance Paid and Insurance Write Off amounts for that date of service. In the example below, the $0 Insurance Paid + $0 Insurance Write Off is less than the $335 Insurance Charged amount, so there is a Payment Missing message.

    Note that this message will appear until an insurance payment is entered. If no payment has been received yet, you may ignore the message.

    If you are enrolled to receive electronic payment reports, an insurance payment will automatically be created once the payment report comes in. If you are not enrolled for electronic payment reports, you may manually enter an insurance payment once you receive your EOB. For guidance on manually entering insurance payments, feel free to check out this Help Center guide: Adding insurance payments.

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