6/2/21 video link sent to clients is broken

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Vickie Mulkerin

• June 02, 2021 20:40

Both today and yesterday, the video links sent both in the simplepractice email AND the link that I copied and pasted in a separate email to them was broken. Clicking on the link did nothing. My internet is fine. It's clearly a broken link on Simple Practice's end. This has to be fixed ASAP. 

I set up a fake client to test this, and the client was told they had to download the SimplePractice app in order to join the session. When did this start? 

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  Ayelette

  • June 05, 2021 19:09

  Hi Vickie,

  Thank you for reaching out directly to our team. I see that one of our Technical Product Specialists, Irving, is working with you.

  For future reference, although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform, and we appreciate you acting as resources for one other. The quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT with a few exceptions for company meetings (you can view the full Live Chat details here).

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