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Triwest payer ID change

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2 comments

  • Wendy Belding

    Hi Amada,

    I have been notified that the Clearinghouse is still working on getting that connection set-up.

    When it is, change all TriWest clients' (under "Billing and Insurance") Insurance Payer from VAPCCCx (x = 3, or 5A, etc.) to TWVACCN using the drop-down menu. Do not electronically bill any VAPCCCx in the meantime, they will reject.

    Do NOT use VACCN - that is for (new) CCN Regions 1, 2 and 3 thru Optum. 

    New CCN Regions 4, 5 and 6 use only TWVACCN.

    Remember, you can print and mail paper claims if required, but this will hopefully get squared away so soon that this option isn't time-efficient. 

    Lastly, the process for EFT/ERA could add a bit so it's possible you'll get a few paper checks and/or paper remittance advice reports before that kicks in.

    The new regions and more info: https://www.va.gov/COMMUNITYCARE/programs/veterans/CCN-Veterans.asp

    This TriWest page also has info: http://www.triwest.com/en/provider/news--updates/claims-conversion-update/

    A helpful Q&A sheet: http://www.triwest.com/globalassets/ccn/provider/education/pgba_claims_faqs.pdf

     

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  • Ayelette

    Hi Amanda and Wendy,

    Thank you both for reaching out directly to our team. I see that my colleagues in our Insurance group are working with you.

    For everyone's reference, we are aware of this change. If you're enrolled with Triwest, please send us a help request by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account so that we can keep you updated with additional guidance.

    For more details on reaching out to our team, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT with a few exceptions for company meetings (you can view the full Live Chat details here).

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