Need all incoming client messages to go clinician and my admin

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Cristina Newsom, MSN, APRN, PMHNP-BC

• June 14, 2025 17:13

I need to be able to route all incoming patient portal messages (with questions, refills, etc.) to a centralized "bucket" like the task area where both me (the clinician) and my admin can both view them. Right now, I get messages IM from patients directly to me and this is inefficient because my admin will be handling most of these requests now that I've hired her. Her name is Cody Billings. Thank you.

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  MIkhaela Houston

  • July 02, 2025 18:27

  Yep - I am here to add my Amen to this question.  It would save a bit of time to be able to see these messages rather than log into the clinician's account.  Can this be fixed?

   

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