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Trying to get in touch with a representive.



1 comment

  • Ayelette

    Hi Lorraine,

    We apologize for the delay in replying to this post. Note that the quickest way for you to get in touch with us directly regarding questions with your account or your clients is by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT (learn more here).

    I took a look at your conversations with us and see that you have a request to edit a client's billing. I've forwarded this request to our billing group and a team member will follow up with you for more information and to provide account-specific support as quickly as possible.

    Note that although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform, and we appreciate you acting as resources for each other in the meantime.

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