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CANNOT SIGN IN!!

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8 comments

  • Karin Lewis

    Same with my practice!

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  • Geoff Krone

    Same here.  I have tried using the latest versions of Chrome, Firefox and Safari.

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  • Shannon York

    Same. Am also possibly losing a potential new client because of it. I don't have their info anywhere else because they scheduled a consultation directly through Simple Practice. Very frustrating.

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  • jane morgan

    Same here!!!! have lost two customers already this morning because of Simple Practice's issue.

    -1
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  • Trevor Liebing

    Ours too :( 

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  • Hope Porter

    Me, too! SIMPLE PRACTICE PLEASE HELP!

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  • jane morgan

    This is not the first time I've had issues with SP. The only thing I get back is an eventual email response and directions with how to speak to someone via telephone. Which, by the way, is bogus and never works as they don't actually give you a number to call~ just more hoops to go through where you end up leaving an email... Any suggestions for other programs to use where one can speak to a customer service rep?

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  • Ayelette

    Hi everyone,

    For those who may not have reached out directly to our team, I wanted to follow up to let you know that the outdated browser issue with our site has been resolved, and to assure you that your data is safe.

    While we make every effort to avoid downtime for any feature, our engineering team quickly addressed this issue, and we can confirm it is resolved. We understand the importance of uptime and apologize for the inconvenience. We appreciate your patience and support as we continuously improve our service.

    ****

    For future reference, although we're periodically monitoring the Community Forum, this is also a place for customers to exchange ideas and engage with one another on how to best use our platform, and we appreciate you acting as resources for one other. The quickest way to get support for account-specific questions is to send us a help request by clicking the blue question mark > Get Help option on the lower right of your SimplePractice account. For more details, feel free to check out this Help Center guide: Logging in to SimplePractice and submitting help requests. You can also reach us on our Live Chat feature, offered Monday - Friday, 6am - 7pm PT with a few exceptions for company meetings (you can view the full Live Chat details here).

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