Wrong payment method

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Kirk Bechayda

• July 14, 2021 21:22

Hello, 

I have a concern regarding a payment that was charge in cash instead of a stripe credit card. I tried to delete the invoice however it will automatically go to the patient's credit. So when I tried to create a new invoice in order for me to charge the patient through the card on file, it will automatically be paid because of the patient's credit.  How do I correct my mistake? Thank you!

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  Claudia Lira

  • July 16, 2021 01:03

  I am trying to figure out the same! I tried to navigate to Billing/Edit Payment on the client tab but it wont allow me to delete/change anything. 

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  Holly Lawson, LPC

  • July 16, 2021 06:40

  When you are in a client's account, select the Billing Tab not Overview. Click the downward arrow by Billable Items and select View All. You should see all the transactions created for that client. Find the cash payment transaction you need to delete and select Edit. You should be given a choice to delete that payment. I just did it for a client.  

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  Nichole C. Ditch

  • July 28, 2021 00:19

  @HollyLawson, I am with you up until the part when you say, "find the cash payment transaction you need to delete..." That is the thing...it is NOT THERE. I know it used to be and SP must have updated something because I have never had an issue like this in the past when the wrong payment type was hit.

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  Christina Christiansen

  • July 29, 2021 21:34

  @NicholeDitch 

  You have to click the drop down to show "transactions" in that client's chart under the Billing Tab. It should be there. That is where I found mine to delete. I hope that helps.

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  Neal Baker

  • August 07, 2021 20:08

  I was having the same issue. The default view in the Billing tab is Billable Items. Transactions are not automatically listed. In order to view transactions, there is an extra step after clicking on Billing. The workflow goes like this: Billing > Billable Items > View All or Transactions. After clicking View All or Transactions the incorrect cash payment should show up and you will be given the option to delete it. 

   

   

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  Alexandra Matthews

  • September 10, 2021 05:42

  Client --> Billing --> Billable Items (dropdown menu) --> Transactions.  This gives you a list of all the charges and you can delete the incorrect cash payments.  Make sure you delete any invoices or superbills that contain those payments first or Simple Practice won't let you delete the payments.

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